I wrote this short piece about the relevance of Government 2.0 to service delivery at a local level:

The exciting dimension of Government 2.0 is the impact it can have on communities where Local Government is at the front line, along with other community service agencies and organisations.

Of course, it is at this service delivery end that many people start to point out the deficiencies of all this technology evangelism. People working directly within disadvantaged communities or who are involved with the delivery of community services want to see tangible examples of how this new technology can actually help them to do their jobs better. For example, what use is Twitter to an elderly person with dementia, or a refugee that can't read English?

Read the rest on Local Government Focus.