Life Events (the so-called LEAP model) were supposed to be the way forward in terms of delivering local and national government information to citizens in a way that suited their needs. Now, as Tom Raggett notices, it seems the LEAP model is dead:

"The government's central public web services portal UK Online will
shut at the end of February 2004 to make way for 'Online Government
Store,' a new service modelled on a department store, E-Government
Bulletin has learned."