The answer to information overload is more information ... but processed differently.

The way most organisations use email is based on a culture of sequential memo/task processing that turns intelligent people into simpering inbox victims. It makes for bad management and a massive loss of initiative among employees.

Social software such as blogs, wikis. social tagging, and other collaborative tools make it easier for people to consume and organise a rich array of information. But it also helps them to make sense of it, together, through social networking and aggregation. These new tools and approaches can potentially play a very liberating role for people as part of a process of culture change that encourages individual responsibility.

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