"How journalists can use web bookmarking services to manage, find and publish documents. Every newspaper has a library, and most journalists have kept some sort of cuttings file for reference. But what if you could search that cuttings file like you search Google? What if you could find similar articles and documents? What if you could let your readers see your raw material? That’s what online bookmarking - or ‘social bookmarking‘ - tools allow you to do. And they have enormous potential for journalists."

"The Airforce has created a process flow diagram that indicates very succinctly how the Air Force can and should respond to blog posts, there’s a lot to learn from here... The Airforce, well all military units across the globe come across criticism, so establishing a clear sense of communication guidelines."