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Enterprise 2.0 Case Studies
While some people are still arguing about the terminology and importance of enterprise20, social media or social business design, others are busy applying the concepts and ideas behind these labels re-thinking the way organisations operate.Evidence? Plenty! Take a look what... read full post
Researching Enterprise 2.0 in the EU
Enterprise 2.0 tools, platforms and services have the potential to make companies more agile and competitive, reducing IT costs whilst humanising business processes and structures. They represent an important shift in the way that people in organisations work. Instead of... read full post
Review of the BBC's New Social Networking Guidelines
My former employer, the BBC, has issued new guidelines for the official use of third party social networking and micro-blogging services. The new guidelines should not be confused with the guidelines issued several years ago on the personal use of... read full post
Unlocking social media ROI through business transformation
Last night I attended one of the Social Media Week events, Show Me the Money: Where's the ROI in Social Media?, a panel discussion organised by Chinwag and hosted by Sun. The discussion, chaired by Andrew Gerrard, included Robin Grant... read full post
Taking Social Business on the Road
Here are some of the key events for 2010, where we will try to talk to as many people as possible to challenge our ideas, test our hypotheses and fill the gaps in our thinking around social business design. read full post
Social tools for internal communications
This year is all about a practical focus on mainstreaming social tools inside the firewall, and here are a couple of events to get you started read full post
How to get started blogging
I'm frequently asked, by our clients as well as the MA Journalism students I occasionally teach as part of my role as a Visiting Journalism Fellow at City University, for tips on how to get started blogging. As someone who... read full post
Announcing the Social Business Summit, Europe: London, March 18, 2010
On March 18, SOMESSO and Headshift/Dachis Group will host Europe's first Social Business Summit; an invitation-only event in the city of London, which is aimed at business and technology thought leaders interested in the future of social business design. read full post
Creating customer communities
Anyone who follows my movements online will have noticed that I've been rather quiet recently. This is because I have, for the past month or so, been part of a Headshift team, which at various times drew upon the experience... read full post
Divide and conquer to solve the business-IT disconnect problem
"I'm fed up with our IT department. Why does it take 4 months to deliver a small project if I can have it right now and much cheaper as a hosted service?""Why are those IT guys spending three years on... read full post
Social Business Use Cases for the Pharmaceutical Industry
The fundamentals of social business design can be applied to many different sectors and to many different business processes. Whilst, by definition, those fundamentals remain constant, or at least relatively stable, the application of them can vary widely. What follows... read full post
Leadership is not obsolete in the networked world
New forms of leadership are emerging in the networked world of Twenty-First Century companies, and traditional leadership skills are by no means obsolete, although they may be expressed differently read full post
A tale of two E20 cities - from San Francisco to Frankfurt
The E20 baton has been handed over from the San Francisco conference to the Frankfurt 20 Summit, and I hope we are in for a good event that focuses more on practice than semantics and definitions read full post
Social Business Design for the Finance Sector
Summary, video and slides of a talk at the SOMESSO Conference in Zürich, November 2009, on social business design in the finance sector. read full post
Curating, not moderating, the flow of content and participation
User generated content is, for many media companies and other organisations, more of a problem than a solution. Vague calls to action lead to waves of irrelevant content submitted by audiences who have taken time, effort, and in some instances... read full post
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