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Legal and Professional Services: October 2008 Archives
RIP: ROI
There have been numerous discussions about how to evaluate social software implementations, and the shortcomings of ROI and reductionist models for illustrating 'success' in terms of bottom-line profitability (e.g. Why Bother with Social Software, Musing About the Value of Social... read full post
IT that learns
Yesterday, I mentioned how Cleary Gottlieb had borrowed knowledge engineering techniques from the military, to capture the expertise of senior staff, embed it in a computer system and pass it on to junior lawyers online, in the form of intelligent... read full post
Innovative Lawyers
The Financial Times collates and commends a variety law firm 'innovations' in its latest annual report on "Innovative Lawyers". But 'innovation' is now being used so loosely and frequently that it seems any old initiative is tagged as 'innovative'. So... read full post
AM Law Tech 2008: IT in the balance
The 13th annual technology survey of AM Law 200 firms makes for a disappointing read from a social software/organisational change perspective. The report suggests that firms are grappling with issues like "what emerging technologies are worth investing in - and... read full post
Alternative to email
If I created a tag cloud of the presentations and ensuing discussions from last week's Unicom Web 2.0 conference, the 'email' and 'twitter' tags would dwarf all others. Not surprising really, since email is for most businesses a pivotal communication... read full post
