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Curating, not moderating, the flow of content and participation
User generated content is, for many media companies and other organisations, more of a problem than a solution. Vague calls to action lead to waves of irrelevant content submitted by audiences who have taken time, effort, and in some instances... read full post
Social enterprise as a low cost business tool
At LegalTech NYC earlier this year, Lee teamed up with V Mary Abraham to explore 'Five Things Every Legal Practice Should Know About Web2.0'. On 15 October, Lee will be speaking at the New Legal IT Forum about 'Social Enterprise... read full post
What drives sustainability in a 21st Century law firm?
A key section of our report "Social Networking for the Legal Profession" looks forward to the next phase in the evolution of social networking for lawyers. One of the initiatives highlighted in the report is the BT thought-leadership project to... read full post
Adoption of social tools in Clifford Chance
During our Insight Event last week, Sam Dimond (Director of Knowledge Systems) outlined his thoughts on how to get started with social tools, drawing from his experience of the adoption of blogs and wikis in Clifford Chance. Here is Sam's... read full post
Portrait of a social intranet
During our Insight Event last week, Steve Perry (Head of Knowledge and Business Development Systems) discussed Freshfields' new social intranet and the changing shape of business processes in the firm through the use of social tools. These are my... read full post
Role of social software and networks in knowledge management
During our Insight Event last week, Mark Gould of Addleshaw Goddard discussed the changing role of knowledge management in law firms: where it's gone (and in some cases where it's gone a bit astray) and how social computing can rescue... read full post
Social media monitoring - more first step than end game
Prior to the rise of mass production and assembly line processes in the latter half of the 20th century, new products and services were often created in response to a direct conversation between consumers and businesses.If a consumer - they... read full post
What does social business design mean for law firms?
Last week, we hosted a well-attended private event as a follow-up to our "Social Networking for the Legal Profession" report. We were privileged to be joined by three of the contributors to the report, who shared with us and their colleagues in the legal profession some... read full post
Insight Event - Social Networking for the Legal Profession
On Wednesday 9 September 2009 we will be hosting an 'Insight Event' to explore the themes covered in our comprehensive report "Social Networking for the Legal Profession" recently published by the Ark Group. During the event speakers from three international... read full post
Social Networking for the Legal Profession - Shaping New Ways of Working
Consider for a moment where you turn when you're looking for a document, a reference or information about who's working on what and with which clients. Commonly people will ask their colleagues or send out an email to their team... read full post
Social Networking for the Legal Profession - when 'social' means 'business'
For lawyers, social networking has always been an important feature of the way they do business, and there are many characteristics of lawyerly behaviour that map very closely to the features of online social networking, such as: Relationship based-business development;Individual... read full post
Social Networking for the Legal Profession - Challenging Conditions
With the release of our publication Social Networking for the Legal Profession, I will be introducing in a series of blogs some of the topics and themes outlined in more detail in the report. I will start the series with... read full post
Social Networking for the Legal Profession
We are proud to announce a major new report, published in association with Ark Group, entitled Social Networking for the Legal Profession, which looks in depth at current practice in social networking and social technologies within the legal sector read full post
Futures planning with horizon scanning and social computing - Part 2
In the same way that the Web has changed the communication habits of millions of people, social computing is evolving to help us work with and in complex adaptive systems. The insights from Snowden and Jackson about 'foresight' and complexity,... read full post
Social networks as information filters
Yesterday, I went along to the InformatieProfessional Conference here in Amsterdam. As with all things associated with the web these days, the theme of the conference was Integrity 2.0. Key issues revolved around data privacy, information reliability and management of... read full post
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