e-Government @large discusses the debate about whether a target of putting 100% of government services online by 2005 is valid or not
“If we were at 89% of transactions online now (right now!) and arguing about, say, whether to put “burial at sea” online, or “online exhumations” or something like that, I’d be right there. I’d be saying that we’d done enough…
But we aren’t, I haven’t and so I’m not.”“…to the thinkers who are arguing about the target, how about you ponder why these services are not online now, why the ones that are going online aren’t being used as much as they might be and what needs to be done about it. Like I said, broken things need to get fixed. Arguing about how broken it is doesn’t get us anywhere.”As the man says, it is clear the 100% target is aspirational rather than achievable, but the big issue is why people are not using the core services that are coming online
We believe it is because these services are missing the human element that a meaningful social context can provide. That is the challenge for developers of new e-government services in our view.