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Sharing our thinking in the open is a great way to learn from our network and peers, and we love to discuss social business on our blog or during one of the many conferences we attend around the world.

Knowledge management for front-line staff

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6 August 2003
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Via elearningpost comes this short piece about Knowledge management for front-line staff, which states simply and clearly some of the reasons for extending KM initiatives out to those who interface with clients and the public.

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smarter, simpler, social

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