David Pollard posts an interesting review of two recent articles about Knowledge Management that illustrates the growing division between IT-led content-object approaches and the more social “connecting people” approach
He reviews what he calls the positive view of KM, as outlined by APQC in “Using Knowledge Management to Drive Innovation” and the sceptical view put forward by KM & innovation consultant Patrick Lambe in “The Autism of Knowledge Management”
Pollard concludes
“The truth, as is usually the case, is likely somewhere between the APQC’s ebullient optimism and Lambe’s relentless pessimism. Both studies raise some interesting questions about the re-usability of captured knowledge content, and the need for more attention in KM to connectivity and collaboration. But while both reports talk about high-level strategies, neither offers a specific prescription on how to overcome these problems and get KM back on the right track. Until I hear something better, I’m sticking with the Social Network Enablement roadmap I proposed earlier.”