Life Events (the so-called LEAP model) were supposed to be the way forward in terms of delivering local and national government information to citizens in a way that suited their needs. Now, as Tom Raggett notices, it seems the LEAP model is dead
“The government’s central public web services portal UK Online willshut at the end of February 2004 to make way for ‘Online GovernmentStore,’ a new service modelled on a department store, E-GovernmentBulletin has learned.”