Citizen AdvantageTM: Enhancing Economic Competitiveness Through e-Government is a Deloitte think piece that suggests we should take into account savings enjoyed by users when calculating the Return on Investment (ROI) of e-government projects. This focuses mainly on corporate regulatory compliance, which says something about the priorities of US e-government, but it is a useful thought in other areas that relate to citizens as people rather than corporations
“One of the most powerful ways to reduce compliance costs is through electronic government. Web-enabling and streamlining permitting, licensing, and reporting requirements can save businesses and citizens considerable time and money…”“Unfortunately, such benefits are rarely reflected in the evaluation of government IT investments. Most government Return on Investment (ROI) and business case methodologies don’t measure the very real and quantifiable benefits that accrue to citizens and businesses from e-government investments. This needs to change.”via Tom
Deloitte: Citizen Advantage
by Lee Bryant3 Responses to Deloitte: Citizen Advantage
smarter, simpler, social
This may be a good idea.
But… could it be that Deloitte sells e-gov software/services which would be easier to sell if the ROI could be calculated as being higher?
Gadzooks ! – you might just be right
Bill Seitz on October 13, 2003 raised the possibility that Deloitte’s report on ROI for eGov might help it sell services. This misses the point. The question is whether the Citizen Advantage report is reasonable and sensible. It is. It points to opportunities to help the public by providing better government services. Deloitte gets a point for seeing it. Perhaps, they will even get some business out of it, but that does diminish the value of their vision.