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Bottom-up business and co-creation of value

by Lee Bryant

16 January 2004
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Ross Mayfield writes about the Bottom-Up Phenomenon in business relationships
He pulls out the following excellent quote from David Kirkpatrick in Fortune magazine

“We’re entering what might be called the Bottom-Up Economy … Customers today have more options and less loyalty. They will migrate to businesses that see them as participants in a process rather than as just consumers …. In the bottom-up economy, presuming you know what the customer wants is the ultimate error. Prahalad and Ramaswamy instead call for “co-creation of value”: The successful products and services from now on will be those developed jointly—company and customer working hand in hand…”

Not only do we agree with this – it is the basis of our customer relationship strategy.

One Response to Bottom-up business and co-creation of value

By Rage on omnipotent on January 17, 2004 at 9:58 am Link

Cleverer, opener joint working

Headshift chose a different quote from Bottom-Up Phenomenon by Ross Mayfield. My selection is this one: When I was an undergraduate, I spent a lot of time studying negotiations and bargaining situations – often in situations where there was little to n…

smarter, simpler, social