Recent Actions

• Posted Masterclass: Online community engagement for the public sector - 22nd March, 2010 - Canberra to Australia
  We are taking advantage of the fact that Robin Hamman will be here in Sydney for our Social Business Summit to run a special half-day masterclass in Canberra on Monday 22nd March.Featuring Robin and facilitated by Anne Bartlett-Bragg, the masterclass...
• Posted Creating Government 2.0 as Social Business to Australia
  You might have seen from Anne's earlier post that the themes for this year's Social Business Summit hosted here in Sydney on the 25th March are:Engagement - connecting and communicating with your workforce and enabling new processes to emerge through...
• Commented on Zen and the Art of Social Media Guideline Maintenance
  I agree that leadership is important, both as a catalyst for change but also to provide room for people to learn, experiment and even make a few mistakes along the way. This focus on the process of developing social media...
• Posted Finally, no more cookie cutter online communities to Australia
  I first became seriously involved in online communities while working at a professional services firm in the early 2000s - our total sum of knowledge about running 'discussion databases' fitted easily into about 1,000 words (just right for consumption by...
• Commented on We are currently seeking input for Gov 2.0 Taskforce Project 8
  Thanks, Simon. I agree, we should be mixing up the types of media to permit both online and offline engagement - this is why I thought the One and Other project in the UK was so interesting, While this was...
• Commented on We are currently seeking input for Gov 2.0 Taskforce Project 8
  Thanks, Darron. We do see a use case for 'innovation' that sits outside of what we might think of classically as online engagement for the purposes of policy consultation. At the moment I'm framing that under a broad use case...
• Posted We are currently seeking input for Gov 2.0 Taskforce Project 8 to Australia
  Headshift is currently completing a project for the Government 2.0 Taskforce, to develop online engagement guidelines and a Web 2.0 toolkit for Australian government agencies (see the brief - PDF or RTF format).Our approach for this project involves creating use...
• Posted Recording of our Designing for Adoption webinar to Australia
  A recording of our Designing for Adoption webinar is now available on Atlassian.tv:The slides themselves are also available on SlideShare.We invited people to ask questions during the Webinar and here are some pointers to further reading: Mark Morrell describes how BT...
• Posted Webinar: Designing for Adoption - Friday 23rd Oct @ 9am (Sydney time) to Australia
  This Friday morning (9am, Sydney, Australia time), Anne and I are excited to be presenting a webinar for Atlassian. We will explain the benefits of customising Confluence and how applying a user-centered approach can help to overcome the typical barriers...
• Posted A Wiki Case Study: Replacing a Static Intranet at a Law Firm to Australia
  A few months ago we announced the release of the Social Networking for the Legal Profession report by the Ark Group, which was written by Headshift's Lee Bryant and Penny Edwards.The London team recently followed up the release of this report...
• Posted Upgrading Democracy in Australia - Reboot needed to Australia
  The Centre for Policy Development is an independent Australian public interest think tank. Lee Bryant and I were invited to submit an article for the latest edition of their Insight Magazine, which became available online today. The theme for this...
• Posted Social innovation gardening to Australia
  I wrote this short piece about the relevance of Government 2.0 to service delivery at a local level: The exciting dimension of Government 2.0 is the impact it can have on communities where Local Government is at the front line,...
• Posted Reframing practice: creating social learning networks to Australia
  Anne has recently been published in Emerald's peer reviewed Development and Learning in Organizations: An International Journal, with an article looking at social learning networks:The future of online learning lies with the development of social learning networks, but the value...
• Posted SharePoint or Wiki? to Australia
  This article was originally published in the May/June 2009 edition of Image & Data Manager magazine.Archimedes famously told us that with a long enough lever and fulcrum to rest it on, he could move the world. The story of designing...
• Commented on Don't short change online citizens
  This is just one example of how we get mixed messages about Government 2.0 and Open Source - Drupal drives Govt 2.0. Remember, I'm focusing on the issue of user experience, not the broader benefits to government and the community...
• Posted Don't short change online citizens to Australia
  If you follow me on Twitter, you will know I've been critical at times of the Australian government's recent efforts to embrace Government 2.0 and more technology-supported participatory approaches. So far I have been generally disappointed with the examples I've...
• Posted Photos from our Social Media Breakfast to Australia
  We enjoyed a great morning of discussion and conversation at our Social Media Breakfast last week, which was hosted by Marketing Elements at The Vault, at Fox Studios in Sydney.You can see the rest of this photo set over on...
• Posted More on social networking and the legal profession to Australia
  The New Lawyer has provided a bit of a taste of some of the findings in our recent Social Networking for the Legal Profession report, which was written by Lee Bryant and Penny Edwards at Headshift and published by Ark...
• Posted Evaluating social computing options? Some local knowledge can help to Australia
  Other than Atlassian (who started in Australia and happen to have an office in Sydney), many of the newer enterprise social computing vendors don't actually have a local presence in our part of the world. So does this mean you...
• Posted Introducing Shelley Gibb to Australia
  Today I want to introduce another important member of our local Australian Headshift team, Shelley Gibb (aka Mollybob).Shelley is an Online Community Management Specialist with qualifications in HRM and e-Learning. She is currently studying Masters degrees in Adult Education and...
• Posted Social Media Breakfast on 29th July 2009 in Sydney to Australia
  If you are reading this blog, I'm sure you are aware that social media is not an overnight fad - it is here to stay and it will no doubt evolve and change again as technology continually advances. Headshift and Marketing...
• Posted Us Now Sydney on 9th July to Australia
  If you live in Sydney and either haven't watched the Us Now documentary yet or simply would like the chance to discuss it further, then join us on the evening of Thursday 9th July at the Australian Technology Park for...
• Posted Public Sphere #2 videos to Australia
  Video recordings of each of the Public Sphere #2 presentations are now available online - including mine:Public Sphere: Government 2.0 - James Dellow from Kate Lundy on Vimeo.There are plenty more videos to browse through if you have time....
• Posted Government 1.0 is dead. Prepare for the Age of Government 2.0! to Australia
  When you work in government, there are always lots of training and information sessions on this and that - from how to behave ethically to the procedure for booking a meeting room. There is a particular pattern to this kind...
• Posted New report on Social Networking for the Legal Profession to Australia
  Headshift are proud to announce the release of what is a major new report, published in association with Ark Group, entitled Social Networking for the Legal Profession.In the report, Lee Bryant and Penny Edwards look at ways in which legal professionals are...
• Posted Why you should add social computing to your IT strategy to Australia
  I'm not sure if this is a trend yet, but I've had a couple of client enquiries recently, but not about social computing or social media explicitly - instead they want help with IT strategies more generally. Considering that it...
• Posted What is an API? Tim Duckett explains to Australia
  Over on the original Headshift blog, Tim Duckett writes:That's a question I was asked a few days ago by a client.  It's a fair question, too - there's no point in building features into systems unless they provide some benefit,...
• Posted The Impact of the Social Web on Corporate Reputations to Australia
  In this McKinsey Quarterly article (free registration required), the authors look at the impact of two key factors changing what they call the 'reputation environment':"the influence of indirect stakeholders--such as NGOs, community activists, and online networks--has grown enormously.""the proliferation of...
• Posted In GovernmentNews: A case of the Twitters? to Australia
  If you are a GovernmentNews subscriber, look out for my two page article in the May 2009 edition about the use of Twitter by local councils in Australia:A case of the Twitters?Councils are defined by their geographic areas, but the...
• Posted Can we all govern? to Australia
  While (unashamedly) UK centric, I can promise you that the Us Now movie is well worth down loading (via BitTorrent) or watching in full online as the stories it shares have global applicability. While we might have particular problems to...