Blogging was where we began, and how we built our company so we have preserved this archive to show how our thinking developed over a decade of developing the use of social technology inside organisations

Usability or User Experience?


Peter Merholz discusses the subtle differences between what has conventionally been tought of as usability engineeering and what we call user exerience design in Usability != User Experience.

One Response to Usability or User Experience?

  1. By Susanne Dickel on July 25, 2003 at 9:37 pm

    To my mind, usability engineering and its methods were very strongly defined by ergonomics in the traditional sense (there is a clearly defined task and a shortest way to attain task completion) — which basically means ‘how can I make my workers more efficient?”, i.e. what is now sometimes called “work force optimisation”. A term that speaks for itself in its neglect of what it means to be human and what it takes to bring out the potential in an individual.
    User experience design acknowledges the fact that not all our interactions are guided solely by the doctrine of efficiency but first of all by how much we can identify with what we’re doing. On a simple level it asks: where is the optimum point of conversion between ease of being, enjoyment, sensual engagement and work?