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Balancing visual and structural complexity in interaction design

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Just come across a useful piece from Henrik Olsen about balancing visual and structural complexity in interaction design, which does a good job of slaying some basic myths around Usability and Web design – such as the 7+/-2 rule
“For the interaction designer it’s a question of striking the right balance between visual and structural complexity. People will complain about a visually complex page at the sight of it. But they will also complain if the information they need isn’t immediately available to them when they start using the site. It’s the good old story about the difference between what people say and what they do. If a site isn’t solely for visual pleasure, you should rely on user behaviour and not on what people tell you. Use findings such as those mentioned in this article as guidelines and test your designs with prospective users.”

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