Blogging was where we began, and how we built our company so we have preserved this archive to show how our thinking developed over a decade of developing the use of social technology inside organisations

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Posts categorised as Customer Participation

Sharing the Social Business cake

Some of you may have received some slices of our cake via some kind of paper-based medium (imagine!), but we wanted to share the whole thing with you to say thank you for helping us take social business mainstream in 2011: We have big plans for expanding Dachis Group’s European operations in 2012, and you… read full post

Categories About, Customer Participation, Future Trends

Social Business Transformation in Legal and Professional Services

More and more legal and professional services firms are now focusing on social business ideas as a route to greater operational efficiency and closer client relationships. We have a mature practice in this area, and here is how we might help.

Categories Best of, Customer Participation, Enterprise, Future Trends, Legal and Professional Services, Platforms, Workforce Collaboration Tags , , ,

Social Experience Design: one method, two tools, three tips, the lecture

Given how much I like teaching, last week for me was great: I had to speak at UX Conference 2011 in Lugano, and I got an invite to give a lecture at Digital Accademia near Venice the day before. The topic was one of my core subjects: Social Experience Design, tailored for the specificity of the… read full post

Categories Best of, Customer Participation, Enterprise, Events, Platforms, Presentations Tags , , , , , ,

The Social Business Index is open

The Social Business Index launches to the public today. This is the first Dachis Group service based on our Social Business Intelligence as a Service (SBIaaS) platform and we think it is a big step towards providing companies with benchmarking and performance data for their social engagement efforts.

Categories About, Corporate, Customer Participation, Enterprise, Future Trends, Media and Publishing, Platforms Tags , , , , , ,

We’re hosting the next London WordPress Meetup – come along!

We’re big fans of WordPress at Headshift. A fair few of us have been building sites with it since the 1.2 days, and these days, a good portion of our work involves extending it for clients, and advising them on how to get the most from the platform. In fact, if you’re viewing this post… read full post

Categories Customer Participation, Education, Events, Media and Publishing, Platforms, Presentations Tags , , , , ,

Data-driven business improvement

Open data within the enterprise is set to become a leading driver of positive behaviour change and greater self-management, with real benefits for productivity. Here are some thoughts from my keynote talk at the E2.0 Conference about how this might work.

Categories Best of, Corporate, Customer Participation, Enterprise, Future Trends, Presentations, Workforce Collaboration Tags , , , , ,

Moving from Social Media Monitoring to Social Business Intelligence

Sharing and acting on real-time data for business improvement

Categories Best of, Corporate, Customer Participation, Enterprise, Future Trends, Presentations Tags , , , , , , ,

The double pyramid of a successful social business

Any good social business is built on two carefully balanced pyramids, which mirror two different approaches that are required to coexist in a business that wants to thrive in a world where its customers are highly connected. The first pyramid is the business as it’s usually intended. It is built top-down, where decisions and strategies… read full post

Categories Best of, Customer Participation, Enterprise Tags , , ,

Releasing innovation by involving your customers

It is slowly becoming a given that a collaborative and cooperative mindset and culture are essential to team performance and organisational creativity. Perhaps counter-intuitively, even at such places as the investment bank Goldman Sachs where one might expect cut-throat competition to rule.  It is reported that while they compete to recruit the most talented people, the… read full post

Categories Customer Participation

Social Media Influence, Inside and Outside

We are very excited about the forthcoming Social Media Influence conference in London on June 22

Categories Best of, Corporate, Customer Participation, Enterprise, Events, Future Trends, Media and Publishing, Workforce Collaboration