Blogging was where we began, and how we built our company so we have preserved this archive to show how our thinking developed over a decade of developing the use of social technology inside organisations

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Posts categorised as Enterprise

Social Business Transformation in Legal and Professional Services

More and more legal and professional services firms are now focusing on social business ideas as a route to greater operational efficiency and closer client relationships. We have a mature practice in this area, and here is how we might help.

Categories Best of, Customer Participation, Enterprise, Future Trends, Legal and Professional Services, Platforms, Workforce Collaboration Tags , , ,

Social Experience Design: one method, two tools, three tips, the lecture

Given how much I like teaching, last week for me was great: I had to speak at UX Conference 2011 in Lugano, and I got an invite to give a lecture at Digital Accademia near Venice the day before. The topic was one of my core subjects: Social Experience Design, tailored for the specificity of the… read full post

Categories Best of, Customer Participation, Enterprise, Events, Platforms, Presentations Tags , , , , , ,

The Social Business Index is open

The Social Business Index launches to the public today. This is the first Dachis Group service based on our Social Business Intelligence as a Service (SBIaaS) platform and we think it is a big step towards providing companies with benchmarking and performance data for their social engagement efforts.

Categories About, Corporate, Customer Participation, Enterprise, Future Trends, Media and Publishing, Platforms Tags , , , , , ,

From traditional business to social business

When businesses ask for a social media strategy, what they are often really asking for is: Get me a presence on Facebook, Twitter and the like. The mantra of cultural and organisational change that is required in the social web seems to ring hollow. To be fair, it is not their fault. With a traditional… read full post

Categories Corporate, Enterprise, Workforce Collaboration Tags , , , ,

Adoption strategies for Social Software

This post deals with adoption of social software in enterprises. It might echo with people that have faced problems in getting others to believe that their approach works. It promotes how to “get a feel” for success; rather than a measure of adoption. It’s in-house employees and veterans of the company that know how dispersed… read full post

Categories Best of, Enterprise, Legal and Professional Services, Platforms, Workforce Collaboration

Data-driven business improvement

Open data within the enterprise is set to become a leading driver of positive behaviour change and greater self-management, with real benefits for productivity. Here are some thoughts from my keynote talk at the E2.0 Conference about how this might work.

Categories Best of, Corporate, Customer Participation, Enterprise, Future Trends, Presentations, Workforce Collaboration Tags , , , , ,

Moving from Social Media Monitoring to Social Business Intelligence

Sharing and acting on real-time data for business improvement

Categories Best of, Corporate, Customer Participation, Enterprise, Future Trends, Presentations Tags , , , , , , ,

Take your SharePoint implementation to the next level

More and more Sharepoint implementations are hitting the adoption wall. This is an avoidable problem. This post covers how Sharepoint can be used as a capability layer to drive a successful social business platform, and how to work around its limitations.

Categories Best of, Corporate, Enterprise, Platforms, Workforce Collaboration Tags , , , ,

The double pyramid of a successful social business

Any good social business is built on two carefully balanced pyramids, which mirror two different approaches that are required to coexist in a business that wants to thrive in a world where its customers are highly connected. The first pyramid is the business as it’s usually intended. It is built top-down, where decisions and strategies… read full post

Categories Best of, Customer Participation, Enterprise Tags , , ,

Making Connections: the Social Object

There seems to be almost a collective deja vu among some of the social business commentators of late, with lots of talk about a sense of having been here before, for some more than once. For example, Andrew Gilroy, Oracle’s EMEA Enterprise 2.0 spokesperson, even though attending our forward-looking Social Business Summit in London, still found himself… read full post

Categories Best of, Enterprise, Platforms, Uncategorized