Blogging was where we began, and how we built our company so we have preserved this archive to show how our thinking developed over a decade of developing the use of social technology inside organisations

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Posts categorised as Public and Third Sector

Connected Communities, social networks and social problems

Interesting new report from the RSA about Connected Communities supports the importance of social networks in thinking about new solutions to social problems

Categories Best of, Public and Third Sector Tags , , ,

Social networks and the connective tissue of a Big Society

‘Big Society’ coverage seems to be all about volunteering, but there is a key role for understanding social networks as part of the analysis of social problems and also in enabling distribute participation as part of potential solutions to them. Healthy social networks are the connective tissue of a Big Society

Categories Best of, Public and Third Sector Tags , , , , , ,

Conference and events I’m at during March

The social media conference season is rapidly heating up and I’m lucky enough to be taking part in some great events this month. OnWednesday I was at CeBit, the World’s largest computing tradeshow, inHanover, Germany, where I participated in two panels as part of the WebCiety stream.   During the first session, Netzgesellschaft,we discussed the… read full post

Categories Events, Media and Publishing, Public and Third Sector

How to get started blogging

I’m frequently asked, by our clients as well as the MA Journalism students I occasionally teach as part of my role as a Visiting Journalism Fellow at City University, for tips on how to get started blogging. As someone who has several successful blogs of my own, and having developed a blog training course in… read full post

Categories Corporate, Customer Participation, Education, Legal and Professional Services, Media and Publishing, Public and Third Sector

Creating customer communities

Anyone who follows my movements online will have noticed that I’ve been rather quiet recently. This is because I have, for the past month or so, been part of a Headshift team, which at various times drew upon the experience and skills of more than ten people, working to deliver a piece of strategic consultancy… read full post

Categories Best of, Corporate, Future Trends, Legal and Professional Services, Media and Publishing, Public and Third Sector

Using behavioural data to create compelling content

Most owners of social software systems use the data generated through usage in their reporting of metrics. So, alongside the standard metrics such as unique users, page impressions, time spent, etc, social tools often enable actions which can also be counted and reported, such as registrations, content submissions, comments generated by that content, etc. The… read full post

Categories Best of, Future Trends, Health, Media and Publishing, Public and Third Sector

Curating, not moderating, the flow of content and participation

User generated content is, for many media companies and other organisations, more of a problem than a solution. Vague calls to action lead to waves of irrelevant content submitted by audiences who have taken time, effort, and in some instances spent money to do so – only for that content to, in most instances, be… read full post

Categories Best of, Corporate, Education, Legal and Professional Services, Media and Publishing, Public and Third Sector

Social Strategy Talk: Participation and Open data

Extract and slides from a talk I gave about the importance of participation underpinned by open data

Categories Best of, Presentations, Public and Third Sector Tags , , , ,

Preview of UK Government’s open data site

The new data.hmg.gov.uk site is a good first effort towards creating a UK version of data.gov and enabling open data to be shared and re-used outside government

Categories Best of, Education, Public and Third Sector Tags , , , ,

Social media monitoring – more first step than end game

Prior to the rise of mass production and assembly line processes in the latter half of the 20th century, new products and services were often created in response to a direct conversation between consumers and businesses. If a consumer – they weren’t called that then – wanted to make a purchase, they would explain their… read full post

Categories Corporate, Future Trends, Legal and Professional Services, Media and Publishing, Public and Third Sector