Posts with a knowledge theme
SNA tools have a certain allure, since they sound logical; but the problem is the data we have to feed them. Email and Document stores are not enough to produce a real picture of organisational networks. We need first to create the myriad of weak signals that can allow online social networks to develop before we can hope to derive actionable intelligence.
Dave Snowden talks about how we make sense through pattern matching rather than linear analysis. Social software can support this process by improving our peripheral vision and helping us organise our own eco-system of links, cues and sources to improve our sense making and decision making ability. My own presentation, linked from the piece, describes how we can go about achieving this.
‘Knowledge sharing’ doesn’t mean anything to most people.
It’s all well and good having the tools to share knowledge, but people with little confidence in their own writing ability are unlikely to use them.
How do people find information? What sources do they prefer? And what are the implications for knowledge sharing applications?
Measuring perrformance of knowledge workers, from CEOs down to the shop floor more often than not results in people simply ‘gaming’ the system