Posts with a user theme
Healthcare services will rely more and more on Digital TV, call centres and technology in general for delivery – let’s hope the user experience designers are up to the task
Personas are normally used during the design process to think about user needs, but they also have an ongoing role in content and network development
Chris Heathocte reviews Don Norman’s book on emotional design
UXD books from 2003
Can user experience progfessionals play a bigger role in organisational design for customer centricity?
guide to using personas to provide a clear target for UX design, especially for information-rich sites
What does it mean to be user-centred and how can practitioners push these ideas more effectively?
Fabio Sergio on ‘tools for tales’ to support the design process
Notes from the 2003 DUX conference
empathy for the devil: loving clients as well as users