The legal team for an international fast moving consumer goods (FMCG) company sought an efficient method of improving internal knowledge sharing among key staff.
The company’s legal team consists of 80 lawyers based in 35 countries. The team sought to ensure effective and efficient internal knowledge sharing. Existing practices revolved around using email which had resulted in fragmented pockets of information and frustrated users.
Headshift was initially tasked with reducing the use of email for informal knowledge sharing. As the project analysis phase progressed, it also became clear that there was a need to create a platform to support the team’s sense of community.
Using Atlassian Confluence enterprsie wiki, Headshift developed a platform, which supported informal knowledge sharing alongside formal document management. Confluence was additionally customised to support community features such as rich user profiles, personal walls, open and closed groups, a bookmarking, tagging, an aggregation and daily email updates.
Headshift’s legal domain knowledge made it easier to create a suitable interface and information architecture to match the way the team wanted to work. The platform improved informal knowledge sharing amongst the international team and promoted effective communication.
The new platform received significant support from the company’s senior management, with executives now regularly posting information. The platform was nominated for an innovation award, usually reserved for external customer facing projects.