We were lucky enough to be involved in some great projects, and maintain this archive to share some of the examples and lessons from the first phase of social business implementation work

Reynolds Porter Chamberlain

Reynolds Porter Chamberlain (RPC) LLP is a mid-sized, London-based law firm that was faced with a scenario that is familiar to many enterprises. The firm recognised that far greater business benefits could and should be derived from its intranet along with its other content and information repositories.

The Director of Knowledge Management approached Headshift to find a more innovative way for employees to share knowledge and information than the existing intranet, whilst also leveraging the firm’s existing technology investments.

Instead of simply replacing the intranet with a new point-solution, Headshift put in place a social framework, connecting existing enterprise systems via an API layer and providing users with a unified interface onto information, irrespective of where it resides.

In phase 1 of the project, the framework was developed to connect an enterprise collaboration platform and a newsfeed aggregation service. These two systems address several of the firm’s most immediate challenges: tapping into the wealth of internal and external information, collaboratively working with it, and distributing it to clients quickly and efficiently.

In the next phase Headshift will be connecting further legacy systems and working to refine and enhance the framework based on end-user engagement and feedback. Additionally, a set of small business applications will be developed on top of the framework – effectively introducing an ‘app store’ at RPC.

The underlying framework was written by Headshift and is a mixture of ASP.NET, C#, Ruby on Rails and Java code. It has connectors to platforms such as Atlassian Confluence, Attensa and MS SharePoint.