A leading global sports apparel and equipment manufacturing group approached Headshift to join a wider team engaged to design and implement their new Social Intranet. The technology stack had been pre-selected and the design had completed its first iteration. Headshift was engaged to design the familiarisation training that would be mandatory, as well as provide a series of basic use cases in three key markets, to ensure that there were best practice communities operating alongside the user-driven requests.
To undertake the creation of both the training and basic use case design, we created a use case catalogue based on user research, including process reviews and interviews with end users. The resulting catalogue was then prioritised by the project team prior to build and implementation. The training was delivered by Headshift to the French and Dutch markets, and by an in-house training team to a number of teams in the US.
Following this initial engagement, Headshift were once again engaged to undertake a number of small projects to raise adoption and push the boundaries of achievement by the group to date. The first project was a usability review of the platform, following feedback that users found the interactions difficult to understand. As a result of this review, a number of changes to the global spaces were made, and a new project area was commissioned especially tailored for the innovation team. The second project was to design the new project area, tailored to the requirements of the innovation team, and to create a lightweight, user-centred methodology for repeating this process.