Case studies by sector
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- Public and Third Sector (17)
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Case Studies in Telecommunications
Online Community Adoption for Global Telco
Headshift worked with a UK-based telecommunications service provider, part of the world’s second-largest mobile phone group, to increase the adoption and engagement levels of their internal online community. The community, based on the Jive SBS platform, was aimed at the company’s international digital teams, to increase work collaboration across markets, cross-pollinate best practices, and keep… read full post
Social App Design for Global Telco
The Italian operation of a global telecommunications company had been very successful in developing and launching the ‘My Network’ app at the end of 2011, aiming to build an independent, user-generated picture of cellular network strength across Italy. While the app was successful in early user adoption, the focus on identifying network issues had driven… read full post