We were lucky enough to be involved in some great projects, and maintain this archive to share some of the examples and lessons from the first phase of social business implementation work

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Case Studies in User Experience Design

Social Intranet Design for US Law Firm

A US law firm with a global presence, wanted to build a new intranet to drive higher levels of interaction at the location/office level, but also act as a hub for interacting with the firm’s global content. To discover what this experience would feel like for employees, we conducted an extensive set of stakeholder and… read full post

Categories Legal and Professional Services, User Experience Design Tags , , , , ,

Social App Design for Global Telco

The Italian operation of a global telecommunications company had been very successful in developing and launching the ‘My Network’ app at the end of 2011, aiming to build an independent, user-generated picture of cellular network strength across Italy. While the app was successful in early user adoption, the focus on identifying network issues had driven… read full post

Categories Strategic Consulting, Telecommunications, User Experience Design Tags , , , , , , ,

Nokia: Organising for Social

At the time of our engagement, Nokia was one of the world’s largest manufacturers of mobile phones, with distribution and sales in over 150 countries worldwide. They had been working on connecting its employees since the start of 2001, socialising insights and mobilising information, but was struggling to promote internal communication and collaboration, and failing… read full post

Categories Manufacturing, Strategic Consulting, Technology, User Experience Design Tags , , , , , , ,

Knowledge System Development for Multinational Oil & Gas Firm

Over a number of years, Headshift played a strategic role in the development of four key knowledge systems used extensibly across this global multinational oil and gas research consultancy. These knowledge systems had all been in place for over ten years, and had slowly evolved to fit the niche needs of the business. So although… read full post

Categories Heavy Industries, User Experience Design Tags , , , ,

Social Intranet for Global Sports Apparel Group

A leading global sports apparel and equipment manufacturing group approached Headshift to join a wider team engaged to design and implement their new Social Intranet. The technology stack had been pre-selected and the design had completed its first iteration. Headshift was engaged to design the familiarisation training that would be mandatory, as well as provide… read full post

Categories Adoption, Manufacturing, Technology, User Experience Design Tags , , , , ,

Oakley Social Media Strategy

Oakley Europe, manufacturers of performance equipment and lifestyle accessories including sunglasses, asked Headshift to assist them to develop a long-term strategic approach to enhancing their external social media channels, whilst also working to facilitate the transfer of relevant skills and knowledge to their internal teams. We started by conducting extensive research on key competitors &… read full post

Categories Manufacturing, Social Business Strategy, User Experience Design Tags , , , , , ,

Collaboration Product Design for Financial Media Group

Headshift were engaged by a global media company, which delivers corporate financial news, intelligence and analysis from around the world, to create a new product design strategy for three of its titles by understanding the needs and behaviours of their users and their platform’s technical constraints in order to direct how it could deliver a… read full post

Categories Financial Services, User Experience Design Tags , , ,

Employee Engagement Platform for Global Insurance Company

Headshift helped a large global insurance company develop a pilot employee engagement platform that lets users contribute stories in the form of text, video and photos as well as rate, comment on and discuss other users’ content. The company is looking for stories that show how they are making a difference to their customers. A… read full post

Categories Corporate, Custom Build, Ruby on Rails, Sector, Technology, User Experience Design Tags , , , , ,

User-centred Social Intranet

A national bank approached Headshift following a complete technology review, to undertake a lean user research exercise focused on created a new user-centred social intranet. We undertook a discovery process of stakeholder workshops, user workshops and key personnel interviews to develop personas and user journeys, which were then tested against ethnographic in-situ observation sessions with… read full post

Categories Financial Services, User Experience Design Tags , , , , , ,