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Case Studies in User Experience Design
Social Intranet Design for US Law Firm
A US law firm with a global presence, wanted to build a new intranet to drive higher levels of interaction at the location/office level, but also act as a hub for interacting with the firm’s global content. To discover what this experience would feel like for employees, we conducted an extensive set of stakeholder and… read full post
Social App Design for Global Telco
The Italian operation of a global telecommunications company had been very successful in developing and launching the ‘My Network’ app at the end of 2011, aiming to build an independent, user-generated picture of cellular network strength across Italy. While the app was successful in early user adoption, the focus on identifying network issues had driven… read full post
Nokia: Organising for Social
At the time of our engagement, Nokia was one of the world’s largest manufacturers of mobile phones, with distribution and sales in over 150 countries worldwide. They had been working on connecting its employees since the start of 2001, socialising insights and mobilising information, but was struggling to promote internal communication and collaboration, and failing… read full post
Knowledge System Development for Multinational Oil & Gas Firm
Over a number of years, Headshift played a strategic role in the development of four key knowledge systems used extensibly across this global multinational oil and gas research consultancy. These knowledge systems had all been in place for over ten years, and had slowly evolved to fit the niche needs of the business. So although… read full post
Social Intranet for Global Sports Apparel Group
A leading global sports apparel and equipment manufacturing group approached Headshift to join a wider team engaged to design and implement their new Social Intranet. The technology stack had been pre-selected and the design had completed its first iteration. Headshift was engaged to design the familiarisation training that would be mandatory, as well as provide… read full post
Oakley Social Media Strategy
Oakley Europe, manufacturers of performance equipment and lifestyle accessories including sunglasses, asked Headshift to assist them to develop a long-term strategic approach to enhancing their external social media channels, whilst also working to facilitate the transfer of relevant skills and knowledge to their internal teams. We started by conducting extensive research on key competitors &… read full post
Collaboration Product Design for Financial Media Group
Headshift were engaged by a global media company, which delivers corporate financial news, intelligence and analysis from around the world, to create a new product design strategy for three of its titles by understanding the needs and behaviours of their users and their platform’s technical constraints in order to direct how it could deliver a… read full post
Employee Engagement Platform for Global Insurance Company
Headshift helped a large global insurance company develop a pilot employee engagement platform that lets users contribute stories in the form of text, video and photos as well as rate, comment on and discuss other users’ content. The company is looking for stories that show how they are making a difference to their customers. A… read full post
User-centred Social Intranet
A national bank approached Headshift following a complete technology review, to undertake a lean user research exercise focused on created a new user-centred social intranet. We undertook a discovery process of stakeholder workshops, user workshops and key personnel interviews to develop personas and user journeys, which were then tested against ethnographic in-situ observation sessions with… read full post
Climate and Development Knowledge Network
The Climate and Development Knowledge Network is a global initiative led by the Overseas Development Institute (ODI), a UK non-governmental organisation supporting international development initiatives. The CDKN programme aims to support policy makers, NGOs and partners in projects and work to put into effect climate change-related policies and change in developing countries. We worked with… read full post