We were lucky enough to be involved in some great projects, and maintain this archive to share some of the examples and lessons from the first phase of social business implementation work

Recent case studies

Global Accounting Firm Intranet

A top-tier global accounting firm specialising in audit, tax and advisory services set the dual ambition of increasing profits and improving their global ranking in a two-year timeframe. The firm sought to support these objectives through enhanced client engagement, improved workforce collaboration and optimised internal processes via social technologies. The management team recognised information technology… read full post

Categories Legal and Professional Services, Strategic Consulting Tags , , , , ,

International Healthcare Provider Social Platform Review

Headshift worked with a leading international private healthcare provider on a project aimed at driving adoption of their existing internal social platform across business-critical functions. The project also aimed to help the organisation get increased returns from their investment in social business software. The big question to address was whether the community could become a… read full post

Categories Adoption, Health, Strategic Consulting Tags , , , , ,

Platform Adoption for Multinational Engineering Firm

A German multinational engineering and electronics company was looking to drive the successful roll-out of their new collaboration platform across the organisation, as well as encourage new ways of working across pilot communities and the wider business, in order to achieve the desired transformation that would have a significant impact on how its associates communicate,… read full post

Categories Adoption, Engineering, Strategic Consulting Tags , , , , , , , ,

Social Intranet for Global Sports Apparel Group

A leading global sports apparel and equipment manufacturing group approached Headshift to join a wider team engaged to design and implement their new Social Intranet. The technology stack had been pre-selected and the design had completed its first iteration. Headshift was engaged to design the familiarisation training that would be mandatory, as well as provide… read full post

Categories Adoption, Manufacturing, Technology, User Experience Design Tags , , , , ,

Bombardier Transportation: Social Business Strategy Alignment

Bombardier Transportation (BT), one of world’s largest rail equipment manufacturers and service providers, approached Headshift with the task of exploring opportunities for social technologies in the organisation. The specific objectives of the project were to align the social business strategy to core objectives such as to drive business growth, improve internal processes and drive innovation…. read full post

Categories Engineering, Social Business Strategy Tags , , , , , , ,

Oakley Social Media Strategy

Oakley Europe, manufacturers of performance equipment and lifestyle accessories including sunglasses, asked Headshift to assist them to develop a long-term strategic approach to enhancing their external social media channels, whilst also working to facilitate the transfer of relevant skills and knowledge to their internal teams. We started by conducting extensive research on key competitors &… read full post

Categories Manufacturing, Social Business Strategy, User Experience Design Tags , , , , , ,

Collaboration Product Design for Financial Media Group

Headshift were engaged by a global media company, which delivers corporate financial news, intelligence and analysis from around the world, to create a new product design strategy for three of its titles by understanding the needs and behaviours of their users and their platform’s technical constraints in order to direct how it could deliver a… read full post

Categories Financial Services, User Experience Design Tags , , ,

Collect+ On Line Service

Collect+ is the largest store-based parcel service in the UK, run as a joint venture with Yodel, with a network of over 5,500 newsagents, convenience stores, supermarkets and petrol stations that can be used as service points for parcels. Yodel was a brand new company (born from the merger of DHL UK and HDNL), when… read full post

Categories Logistics and Distribution, Ruby on Rails, Technology Tags , , , , ,

Employee Engagement Platform for Global Insurance Company

Headshift helped a large global insurance company develop a pilot employee engagement platform that lets users contribute stories in the form of text, video and photos as well as rate, comment on and discuss other users’ content. The company is looking for stories that show how they are making a difference to their customers. A… read full post

Categories Corporate, Custom Build, Ruby on Rails, Sector, Technology, User Experience Design Tags , , , , ,

User-centred Social Intranet

A national bank approached Headshift following a complete technology review, to undertake a lean user research exercise focused on created a new user-centred social intranet. We undertook a discovery process of stakeholder workshops, user workshops and key personnel interviews to develop personas and user journeys, which were then tested against ethnographic in-situ observation sessions with… read full post

Categories Financial Services, User Experience Design Tags , , , , , ,

Post*Shift: the Prequel

A decade of learning how, when and with whom social technology can be implemented inside organisations to humanise and improve their operations left behind an interesting trail of blog posts, experiences and case studies, so it seemed like a good idea to maintain this web archive. Headshift was founded in 2002, sold in 2009, and the right to its name and content was then re-acquired by its founders in 2014 as they were setting up their new venture, Post*Shift. If you enjoy reading this archive, please head over to the Post*Shift site to find out how we are building on the first phase of social business technology to create new structures, culture and operations in large organisations as part of our vision for Twenty-First Century Business.