Themes
- adoption
- agile
- agile development
- Big Green Challenge
- British Airways
- Climatechange
- Community
- community management
- Compass
- customer journey
- customer relations
- e2.0
- Education
- Engineering
- External
- External communications
- game mechanics
- Innovation
- Innovation / R&D
- Internal communications
- knowledge network
- Knowledge sharing
- Marketing & PR
- measurement
- Metrotwin
- NESTA
- personas
- policy innovation
- Private equity firm
- R&D
- ROI
- social business
- social experience design
- strategy
- Team co-working
- technical assessment
- thought leadership
- training
- transformation
- ucd
- use cases
- User engagement
- user personas
- ux design
- Vertical social networks
Case Studies with a personas theme
Participle ‘Life’ Social Platform
Participle is a UK social enterprise, which aims to transform the way public services are designed and delivered to individuals and communities. In 2008, they started a programme called ‘Life’ to support and empower families in chronic crisis, helping them to develop their capabilities and build the type of lives they wanted to lead. Participle… read full post
User-centred Social Intranet
A national bank approached Headshift following a complete technology review, to undertake a lean user research exercise focused on created a new user-centred social intranet. We undertook a discovery process of stakeholder workshops, user workshops and key personnel interviews to develop personas and user journeys, which were then tested against ethnographic in-situ observation sessions with… read full post