We were lucky enough to be involved in some great projects, and maintain this archive to share some of the examples and lessons from the first phase of social business implementation work

Themes

Case Studies with a social business theme

Social Business Strategy for Global Sports Retailer

A global sporting goods retailer, specialising in clothing, sportswear, footwear and sports accessories, tasked Headshift with helping the organisation deepen its customer relationships and keep ahead of the competition in the face of the dynamic market landscape created by the digital and social era. Their social media presence was fragmented, misaligned and inconsistent across markets… read full post

Categories Retail, Social Business Strategy, Strategic Consulting Tags , , , , , ,

International Healthcare Provider Social Platform Review

Headshift worked with a leading international private healthcare provider on a project aimed at driving adoption of their existing internal social platform across business-critical functions. The project also aimed to help the organisation get increased returns from their investment in social business software. The big question to address was whether the community could become a… read full post

Categories Adoption, Health, Strategic Consulting Tags , , , , ,

Platform Adoption for Multinational Engineering Firm

A German multinational engineering and electronics company was looking to drive the successful roll-out of their new collaboration platform across the organisation, as well as encourage new ways of working across pilot communities and the wider business, in order to achieve the desired transformation that would have a significant impact on how its associates communicate,… read full post

Categories Adoption, Engineering, Strategic Consulting Tags , , , , , , , ,

Social Intranet for Global Sports Apparel Group

A leading global sports apparel and equipment manufacturing group approached Headshift to join a wider team engaged to design and implement their new Social Intranet. The technology stack had been pre-selected and the design had completed its first iteration. Headshift was engaged to design the familiarisation training that would be mandatory, as well as provide… read full post

Categories Adoption, Manufacturing, Technology, User Experience Design Tags , , , , ,

Bombardier Transportation: Social Business Strategy Alignment

Bombardier Transportation (BT), one of world’s largest rail equipment manufacturers and service providers, approached Headshift with the task of exploring opportunities for social technologies in the organisation. The specific objectives of the project were to align the social business strategy to core objectives such as to drive business growth, improve internal processes and drive innovation…. read full post

Categories Engineering, Social Business Strategy Tags , , , , , , ,

User-centred Social Intranet

A national bank approached Headshift following a complete technology review, to undertake a lean user research exercise focused on created a new user-centred social intranet. We undertook a discovery process of stakeholder workshops, user workshops and key personnel interviews to develop personas and user journeys, which were then tested against ethnographic in-situ observation sessions with… read full post

Categories Financial Services, User Experience Design Tags , , , , , ,