Themes
- adoption
- agile
- agile development
- Big Green Challenge
- British Airways
- Climatechange
- Community
- community management
- Compass
- customer journey
- customer relations
- e2.0
- Education
- Engineering
- External
- External communications
- game mechanics
- Innovation
- Innovation / R&D
- Internal communications
- knowledge network
- Knowledge sharing
- Marketing & PR
- measurement
- Metrotwin
- NESTA
- personas
- policy innovation
- Private equity firm
- R&D
- ROI
- social business
- social experience design
- strategy
- Team co-working
- technical assessment
- thought leadership
- training
- transformation
- ucd
- use cases
- User engagement
- user personas
- ux design
- Vertical social networks
Case Studies with a social media theme
Social Business Strategy for Global Sports Retailer
A global sporting goods retailer, specialising in clothing, sportswear, footwear and sports accessories, tasked Headshift with helping the organisation deepen its customer relationships and keep ahead of the competition in the face of the dynamic market landscape created by the digital and social era. Their social media presence was fragmented, misaligned and inconsistent across markets… read full post
Categories Retail, Social Business Strategy, Strategic Consulting
Tags customer journey, ecosystem, governance, social business, social media, strategy, training