We were lucky enough to be involved in some great projects, and maintain this archive to share some of the examples and lessons from the first phase of social business implementation work

Themes

Case Studies with a strategy theme

Online Community Adoption for Global Telco

Headshift worked with a UK-based telecommunications service provider, part of the world’s second-largest mobile phone group, to increase the adoption and engagement levels of their internal online community. The community, based on the Jive SBS platform, was aimed at the company’s international digital teams, to increase work collaboration across markets, cross-pollinate best practices, and keep… read full post

Categories Telecommunications Tags , , , , ,

RSA: User Centred Research

The RSA engaged Headshift to investigate the most significant characteristics and behaviours of their Fellows and Staff in relation to online and offline collaboration with, and among, RSA Fellows in order to inform the RSA’s emerging technology strategy. We worked using a user-centred design discovery approach, putting the capabilities and needs of end users at the… read full post

Categories Public and Third Sector Tags , , , ,

Social Business Strategy for Global Sports Retailer

A global sporting goods retailer, specialising in clothing, sportswear, footwear and sports accessories, tasked Headshift with helping the organisation deepen its customer relationships and keep ahead of the competition in the face of the dynamic market landscape created by the digital and social era. Their social media presence was fragmented, misaligned and inconsistent across markets… read full post

Categories Retail, Social Business Strategy, Strategic Consulting Tags , , , , , ,

Global Accounting Firm Intranet

A top-tier global accounting firm specialising in audit, tax and advisory services set the dual ambition of increasing profits and improving their global ranking in a two-year timeframe. The firm sought to support these objectives through enhanced client engagement, improved workforce collaboration and optimised internal processes via social technologies. The management team recognised information technology… read full post

Categories Legal and Professional Services, Strategic Consulting Tags , , , , ,

International Healthcare Provider Social Platform Review

Headshift worked with a leading international private healthcare provider on a project aimed at driving adoption of their existing internal social platform across business-critical functions. The project also aimed to help the organisation get increased returns from their investment in social business software. The big question to address was whether the community could become a… read full post

Categories Adoption, Health, Strategic Consulting Tags , , , , ,

Platform Adoption for Multinational Engineering Firm

A German multinational engineering and electronics company was looking to drive the successful roll-out of their new collaboration platform across the organisation, as well as encourage new ways of working across pilot communities and the wider business, in order to achieve the desired transformation that would have a significant impact on how its associates communicate,… read full post

Categories Adoption, Engineering, Strategic Consulting Tags , , , , , , , ,

Bombardier Transportation: Social Business Strategy Alignment

Bombardier Transportation (BT), one of world’s largest rail equipment manufacturers and service providers, approached Headshift with the task of exploring opportunities for social technologies in the organisation. The specific objectives of the project were to align the social business strategy to core objectives such as to drive business growth, improve internal processes and drive innovation…. read full post

Categories Engineering, Social Business Strategy Tags , , , , , , ,

Global Accounting Firm

A top-tier global accounting firm specialising in the areas of audit, tax and advisory services set the dual ambitions of increasing profits and improving their global ranking within two years. The firm sought to support these objectives through enhanced client engagement, improved workforce collaboration and optimised internal processes.  The management team recognised information technology as… read full post

Categories Legal and Professional Services, Strategic Consulting Tags , ,