We were lucky enough to be involved in some great projects, and maintain this archive to share some of the examples and lessons from the first phase of social business implementation work

Themes

Case Studies with a technical assessment theme

Social App Design for Global Telco

The Italian operation of a global telecommunications company had been very successful in developing and launching the ‘My Network’ app at the end of 2011, aiming to build an independent, user-generated picture of cellular network strength across Italy. While the app was successful in early user adoption, the focus on identifying network issues had driven… read full post

Categories Strategic Consulting, Telecommunications, User Experience Design Tags , , , , , , ,

Social Intranet for Global Sports Apparel Group

A leading global sports apparel and equipment manufacturing group approached Headshift to join a wider team engaged to design and implement their new Social Intranet. The technology stack had been pre-selected and the design had completed its first iteration. Headshift was engaged to design the familiarisation training that would be mandatory, as well as provide… read full post

Categories Adoption, Manufacturing, Technology, User Experience Design Tags , , , , ,

User-centred Social Intranet

A national bank approached Headshift following a complete technology review, to undertake a lean user research exercise focused on created a new user-centred social intranet. We undertook a discovery process of stakeholder workshops, user workshops and key personnel interviews to develop personas and user journeys, which were then tested against ethnographic in-situ observation sessions with… read full post

Categories Financial Services, User Experience Design Tags , , , , , ,