Themes
- adoption
- agile
- agile development
- Big Green Challenge
- British Airways
- Climatechange
- Community
- community management
- Compass
- customer journey
- customer relations
- e2.0
- Education
- Engineering
- External
- External communications
- game mechanics
- Innovation
- Innovation / R&D
- Internal communications
- knowledge network
- Knowledge sharing
- Marketing & PR
- measurement
- Metrotwin
- NESTA
- personas
- policy innovation
- Private equity firm
- R&D
- ROI
- social business
- social experience design
- strategy
- Team co-working
- technical assessment
- thought leadership
- training
- transformation
- ucd
- use cases
- User engagement
- user personas
- ux design
- Vertical social networks
Case Studies with a ucd theme
RSA: User Centred Research
The RSA engaged Headshift to investigate the most significant characteristics and behaviours of their Fellows and Staff in relation to online and offline collaboration with, and among, RSA Fellows in order to inform the RSA’s emerging technology strategy. We worked using a user-centred design discovery approach, putting the capabilities and needs of end users at the… read full post
User-centred Social Intranet
A national bank approached Headshift following a complete technology review, to undertake a lean user research exercise focused on created a new user-centred social intranet. We undertook a discovery process of stakeholder workshops, user workshops and key personnel interviews to develop personas and user journeys, which were then tested against ethnographic in-situ observation sessions with… read full post