We were lucky enough to be involved in some great projects, and maintain this archive to share some of the examples and lessons from the first phase of social business implementation work

Themes

Case Studies with a ux design theme

Participle ‘Life’ Social Platform

Participle is a UK social enterprise, which aims to transform the way public services are designed and delivered to individuals and communities. In 2008, they started a programme called ‘Life’ to support and empower families in chronic crisis, helping them to develop their capabilities and build the type of lives they wanted to lead. Participle… read full post

Categories Public and Third Sector Tags , , , , , ,

Nokia: Organising for Social

At the time of our engagement, Nokia was one of the world’s largest manufacturers of mobile phones, with distribution and sales in over 150 countries worldwide. They had been working on connecting its employees since the start of 2001, socialising insights and mobilising information, but was struggling to promote internal communication and collaboration, and failing… read full post

Categories Manufacturing, Strategic Consulting, Technology, User Experience Design Tags , , , , , , ,

Knowledge System Development for Multinational Oil & Gas Firm

Over a number of years, Headshift played a strategic role in the development of four key knowledge systems used extensibly across this global multinational oil and gas research consultancy. These knowledge systems had all been in place for over ten years, and had slowly evolved to fit the niche needs of the business. So although… read full post

Categories Heavy Industries, User Experience Design Tags , , , ,

Social Intranet for Global Sports Apparel Group

A leading global sports apparel and equipment manufacturing group approached Headshift to join a wider team engaged to design and implement their new Social Intranet. The technology stack had been pre-selected and the design had completed its first iteration. Headshift was engaged to design the familiarisation training that would be mandatory, as well as provide… read full post

Categories Adoption, Manufacturing, Technology, User Experience Design Tags , , , , ,

Collect+ On Line Service

Collect+ is the largest store-based parcel service in the UK, run as a joint venture with Yodel, with a network of over 5,500 newsagents, convenience stores, supermarkets and petrol stations that can be used as service points for parcels. Yodel was a brand new company (born from the merger of DHL UK and HDNL), when… read full post

Categories Logistics and Distribution, Ruby on Rails, Technology Tags , , , , ,

User-centred Social Intranet

A national bank approached Headshift following a complete technology review, to undertake a lean user research exercise focused on created a new user-centred social intranet. We undertook a discovery process of stakeholder workshops, user workshops and key personnel interviews to develop personas and user journeys, which were then tested against ethnographic in-situ observation sessions with… read full post

Categories Financial Services, User Experience Design Tags , , , , , ,